Certificate Rotation Failure

Creation date: 13 septembre 2025 à 13:10
Last update date: 15 septembre 2025 à 10:13
Status: Closed
Impacted Services: Subscription
Duration: 13 septembre 2025 13:10 - 13 septembre 2025 13:55
Description: During a scheduled internal certificate rotation procedure, the operation did not complete as expected. As a result, several components relying on these certificates are unable to establish secure connections. This has led to a full outage of the digital Subscription services. The engineering team is actively investigating and working on restoring availability by correcting the certificate configuration.

Timeline

Postmortem Published
09/15/2025 10:13
A postmortem report has been published for this incident.
View Postmortem
Incident closed
09/13/2025 13:57
Incident Resolved
09/13/2025 13:57
All services impacted by the failed certificate rotation have been fully restored. The digital Subscription platform has been stable since recovery, and monitoring confirms normal operations. This incident is now closed.
Incident resolved
09/13/2025 13:55
Problem fixed
09/13/2025 13:54
The certificate rotation issue has been fixed. Impacted components are now reconnecting successfully, and Digital Subscription Services have been restored. The team will continue to monitor the platform to ensure full stability.
Incident opened
09/13/2025 13:10