A problem during Certificate Rotations ocurred on June 11th 2026, at 18h19 Paris time and was resolved at 19h21 Paris time. A new rotation has been performed and services restarted. Subscription Service was not available during this interval.
We are currently investigating an issue where a pop-up screen redirecting to the domain polyfill.io was appearing at login.
The upload of new documents related to digital subscription processes is currently affected by an incident. Documents that could not be uploaded will need to be re-uploaded once the service has been restored.
The Universign electronic signature service is temporarily unavailable. This impacts the signature steps across the majority of digital subscription flows, for which the signature step must be postponed until service is restored. The electronic signature service for distribution agreements is not affected.
During a scheduled internal certificate rotation procedure, the operation did not complete as expected. As a result, several components relying on these certificates are unable to establish secure connections. This has led to a full outage of the digital Subscription services. The engineering team is actively investigating and working on restoring availability by correcting the certificate configuration.
High latencies requests affecting all the platform
Our gRPC API restarts indefinitely causing instabilities across the entire platform
